Inside Sales Specialist / Office Manager




Job Description


D3O® is a British-based impact protection solutions company that markets a unique patented technology that is used to produce a shock absorbing material.

This high performing branded material is used to provide a wide range of integrated products in the motorcycle, sport, electronics, footwear, and PPE markets.

D3O was born out of the 2006 Winter Olympics, where the company provided protective-wear solutions to the US and Canadian ski teams. With no compromise on protection, D3O changed the protection market with a range of light-weight, flexible and breathable protectors.

Today, D3O continues to challenge and lead the world of impact protection and shock absorption with innovative, pioneering solutions for their customers.

The Role

D3O is recruiting an Inside Sales Specialist / Office Manager to join a busy business development and sales team.   

Reporting to the company’s Senior Vice President and based out of the US office in the Virginia Tech Corporate Research Center, the position will be responsible for providing administrative support to the US team to drive the company’s sales process from lead generation through to processing purchase orders,growing and maintaining house accounts, as well as occasional project-related market research initiatives.

Key Responsibilities

Supporting D3O US Sales team (approx. 4-5 Business Development Managers)  as required.  Tasks include, but are not limited to:

  • Preparing estimates
  • Processing purchase orders
  • Managing email communication in their absence
  • Coordinate activities in the sales process in order to bring the sales into a favorable close. 
  • Review sales forecasts to maximize accuracy
  • Provide technical sales support to the business development team as required to achieve company sales objectives
  • Provide reactive sales support to a broad list of commercial house accounts
  • Manage, service and grow a focused list of existing commercial house accounts
  • Leads management - Manage all new incoming leads received by the business via telephone, internet and email – from initial inquiry to conversion and handover to Business Development Manager.  Periodically review historic rejected leads, as the business requires.
  • Trade show preparation, execution, and follow-up
  • Maintain ongoing market & competition knowledge to position D3O as a leading supplier for protection performance products.
  • Understand future market demands and support the Product Management, Sales, and Marketing teams with information about potential growth opportunities.  Ability to run baseline analytics to help in early-stage qualification using proven techniques such as Rapid Market Assessments, etc.
  • Administration of the US office
  • Periodic prospective outbound calling

Necessary Qualities/Experience

  • At least 3 years’ experience in a sales/customer services environment, experience including thorough knowledge of the sales process and strategic techniques to achieve objectives.
  • Strong competency with technical products and materials and ability to sell utilising technical selling points
  • Excellent telephone and interpersonal communication skills
  • Good customer care skills
  • Good written and verbal English (French and/or Spanish beneficial)
  • Excellent organizational, time management, and administrative skills.  Accuracy and attention to detail
  • Ability to work under pressure
  • Works well within a team, and communicates well with other teams within the business. 
  • Willingness to travel periodically to the London home office for training and team building
  • Quick to learn and proactive
  • Ability to leverage and accurately forecast both existing and new sales revenue opportunities.
  • Ambitious, self-motivated, hard-working, results-oriented problem solver with a positive outlook and a clear focus on driving profitable growth
  • Previous experience with the SalesForce CRM tool
  • Competent with MS Office (Word, Excel & PowerPoint)

Preferred Experience

- Associates Degree or higher education

- Exposure to the Motorcycle, Sports, PPE, Defense, Footwear, and/or Electronics sectors

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