Head of Emerging Solutions

Rackspace

https://rackspace.jobs/blacksburg/virginia/usa/jobs/

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Job Description

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Overview & Responsibilities

Rackspace is seeking a Head of Emerging Solutions to join our team full time in San Antonio, Austin, or Remote Work From Home for the right candidate.

Delivering integrated solutions across technology, industry verticals, and platforms is critical for GTM acceleration & productivity. The overwhelming majority of B2B enterprises go to market primarily through solution marketing. Explore a rare opportunity to help define and accelerate Solution Marketing at Rackspace with a specific focus on emerging technology solutions, like Big Data, Internet of Things, analytics, etc. You will leverage your deep technology expertise, understanding of customer needs and knowledge of technology-driven need states to expand and elevate Rackspace solutions in the market.

The Head of Emerging Solutions will be responsible for productizing customer-oriented solutions based on use cases, pain points, workload-specific requirements, and GTM demands for various technology platforms. This leader will be responsible for the overall commercial success of emerging solutions, overseeing them from inception/ideation through design, build, launch and growth/enhancement. He or she will collaborate across product/platform engineering, marketing, and management teams as well as the GTM organizations and external partners to define customer requirements, the solutions roadmap, and the product marketing strategy and deliverables.

PRIMARY RESPONSIBILITY:

  • Serve as the in-house expert for all things related to emerging technology solution bundles
  • Define the market opportunity, business case and description for emerging solutions
  • Translate customer issues and use cases into solution requirements to enable product engineering to develop customer-oriented solutions
  • Validate solution concept with buyers in partnership with Market Intelligence team
  • Develop an emerging solutions roadmap and enhancementprioritization/rationalein conjunction with Product Engineering
  • Monitor solution adoption and utilization in order to optimizefeatures/functionality
  • Partner with finance and GTM ops organizations to develop and monitor solution pricing, profitability, growth rates, gaps to market, pipeline health, and sales forecasts
  • Partner with the Integrated Solutions Product Marketing team to develop big data solution messaging, positioning, value proposition, and routes to market based on customer needs and pain points
  • Partner with the Integrated Solutions Product Marketing team to enable marketing and sales through sales collateral, training sessions, call scripts, web content, big data expertise, etc.
  • Provide differentiated value to sales teams prior to procurement to influence RFP requirements
  • Maintain current knowledge of industry best practices and IT standards globally for the emerging technology space
  • Envision future requirements and trends to align to product strategy

Qualifications

KNOWLEDGE / SKILLS / ABILITY:

  • Deep expertise and understanding of the cloud technology industry including trends, buying behaviors, processes and requirements unique to emerging solutions
  • Solid working understanding of the value proposition for each cloud and hosting product
  • Proactive self-starter who is comfortable taking somewhat ill-defined direction and turning it into clear deliverables and business impact in a highly dynamic environment
  • Ability to communicate and lead cross functionally across the organization without a reporting structure
  • Solid business and financial acumen
  • Demonstrated ability to influence across organizations and implement programs across multiple teams
  • Critical and systemic thinker able to develop strategies that achieve commercial and business results
  • Ability to develop strong working relationships with cross-functional leaders, executives, operations, finance, marketing and sales team members
  • Demonstrated track record of strong leadership. Excellent communication skills are critical.
  • Must be able to collaborate and influence in a global, matrix environment to effectively balance Regional and functional priorities for win-win results.

KEY METRICS:

  • Achieving roadmap delivery dates
  • % of customers using Rackspace emerging solutions
  • Emerging solution workload view of NPS scores
  • Emerging solution workload view of bookings metrics

EXPERIENCE / EDUCATION:

  • 7+ years experience in high tech/cloud industry required with progressive responsibilities and proven results
  • 5+ years in product management or solution architect function
  • Bachelor's degree in Marketing, Business, Engineering, or related curriculum.
  • MBA preferred.
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