TechLab, Inc. develops, manufactures, and distributes medical diagnostic tests. This company places emphasis on science and collaboration with Universities.
We are looking to add a Customer Service – Inside Sales Representative to our team.
An employee in this position can expect to perform the following duties:
• Professionally handle customer inquiries by phone and email, identifying and escalating priority issues to management
o Ensure that all orders are processed daily and appropriate follow-up information (i.e. shipping confirmation) is provided in a timely manner
o Follow all documented processes and workflows to enhance the customer experience and build sustainable relationships
o Identify customer needs/questions, clarify information, and provide solutions and/or alternatives, engaging with other teams as necessary
o Resolve account collection issues, escalating to management and/or finance as necessary
o Provide quotes to customers based on standard pricing tiers
o Keep customer accounts current by updating databases during and after calls or emails
• Process orders and manage requests by distribution partners
• Uncover business opportunities at current and prospective accounts through internet searches and by making phone calls
• Identify cross-selling opportunities at current accounts and work with management and/or the sales team to close new business
• Act as a customer advocate throughout the organization in communication with other teams
• Onsite position in Blacksburg, Virginia
Minimum Qualifications
Associate’s degree or Equivalent + 1 year of customer service experience
High School Diploma or Equivalent +3 years of customer service experience
Preferred Qualifications
Microsoft Office Suite
Experience with Salesforce.com and/or Sage X3
Excellent communication skills, competency in a foreign language is desirable
Detailed oriented with the ability to maintain a high degree of confidentiality
Inside Sales Experience
Interested candidates should send a resume to careers@techlab.com
Blacksburg, Virginia & Radford, Virginia EOE