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Tenant Services

TAKE ADVANTAGE OF OUR TENANT SERVICES.

The Virginia Tech Corporate Research Center is here for our members. We’ve designed our culture and our buildings with entrepreneurs in mind.  Explore our services and resources created to help you flourish.

RESEARCH PARK ALERTS

When a situation arises in which the research park determines that immediate action is required or if information impacts the park and employees, a notification will be posted on this web page.

EMERGENCY ACTION PLAN (EAP)

The Virginia Tech Corporate Research Center (VTCRC) Administrative Office Emergency Action Plan (EAP) was developed to provide guidelines for actions to be taken by persons on VTCRC grounds in case of emergencies that have a reasonable likelihood to affect the VTCRC. These guidelines should supplement instructions from professional personnel such as police officers, firefighting units or emergency medical technicians (EMTs) and should no way interfere with their professional judgment. To view the EAP, please click on the link below.

Questions: Daniel Hawsey
Operations & Safety Coordinator

  • After Hours Assistance
    • For problems that occur after 5:00 p.m., before 8:00 a.m. or on weekends or holidays and cannot wait until the next working day

POLICIES

The VTCRC strives to maintain a complete and accurate collection of its policies in this section of our website for easy access by tenants and all interested parties. Download Building Rules.

Building Opening and Closing

The VTCRC unlocks buildings at 7:00 a.m. and locks them at 6:00 p.m. M-F. They are locked on the weekends. Prior notice will be given for scheduled VTCRC closings. During those times, VTCRC staff will not lock or unlock buildings and tenants are responsible for securing buildings in which their suites are located. You may use your swipe card to enter buildings during times when buildings are locked. If you need a swipe card or have questions, please contact the VTCRC Administrative Office.

Housekeeping Specifications

Housekeeping services are provided five days per week except for certain holidays.

Tenants requiring services beyond those included in the scope of service, per their lease, may contact the VTCRC Administrative Office at 540-961-3600, and are subject to additional charges. Tenants will be notified when annual services are scheduled and we ask that you please share with all employees. Download scope of work

Maintenance issues

Please fill out the form to submit a Maintenance Request. We will respond to your request promptly. If this is an urgent request that cannot wait until the next business day, please access after-hours assistance.

Single-Stream Recycling

Tenants and guests no longer need to separate paper from plastics or metals. All recyclables may now be placed in any of our recycling receptacles. Blue and green recycling bins are located inside each building and large black carts are available at each of our outdoor Recycling Zones. Bins and carts are labeled with the universal recycling symbol.

HOW IT WORKS:

Inside the building: Sort trash and recyclables into appropriate containers. Trash cans are to be used for non-recyclable waste ONLY, no recycling in trash cans. All recyclable waste should be placed in the green and blue recycling bins with no separation required.

Outside the building: Place all recyclables into black recycling carts located inside the Recycling Zone. Sheds are to be used for bagged trash ONLY, no recycling in sheds. Whenever possible, empty recyclables from your bags into outdoor bins and reuse your bags.

RECYCLABLE:

  • Plastics labeled #1 and #2
  • All paper, glass and metal products
  • Shredded paper (placed in sealed bags)
  • Magazines, catalogs, junk mail
  • Paperboard (cereal boxes, retail packaging)

NOT CURRENTLY ACCEPTED:

  • Plastics labeled #3 – #7
  • All Styrofoam (food waste, packaging)
  • Plastic bags (accepted at grocery stores)
  • Items or bags weighing over 80 lbs.
  • Hazardous material

RECYCLING TIDBITS:

  • Cardboard MUST fit into recycling bins. If it doesn’t, tenants must take them to the outside black recycling bins as this is not part of the housekeeping scope. All packaging material and trash must be removed from cardboard (by tenant) before placing into bins or baler.
  • The VTCRC does not recycle pallets. Tenants are responsible for disposing of these off property. Please do not put pallets in dumpsters. RTC can be contacted for removal at a fee.
  • The VTCRC does not recycle printer toner cartridges, but New River Office Supply will accept them: New River Office Supply: 2605 Research Center Drive, Blacksburg, VA 24060 | 540-552-6611
  • Town of Blacksburg – Soft plastic recyclable information  
  • Montgomery Regional Solid Waste Authority (recycling, universal waste (telephones, monitors, etc.), household hazardous waste, solid waste (construction, dead animals, pallets)
  • SciMed Waste: Medical Waste Management – SciMed Waste ensures proper pick-up of regulated medical waste from your facility with convenient pick-up schedules tailored to your needs. Their team of experts will help you navigate compliance issues, government guidelines, as well as, relevant rules and regulations. www.scimedwaste.com

Contacts
1. Program Administrator : RTC Enterprises: 540-266-4445
2. VTCRC Facilities Contact : Eddie Williams: eddie.williams@vtcrc.com 540-961-3600

MAINTANENCE REQUEST FORM

Please fill out the form to submit a Maintenance Request. We will respond to your request promptly. If this is an urgent request that cannot wait until the next business day, please access after-hours assistance.

AFTER HOURS ASSISTANCE

Keeping Companies at the Virginia Tech Corporate Research Center Safe
Security service begins Sept. 1, 2021

  • The VTCRC has hired Securitas, a preventative patrol service, to begin providing security services within the park beginning Wednesday, Sept. 1, 2021. Securitas will perform building door lock checks, watch for fires or other hazardous events, provide personal escorts (to/from buildings) and will check exterior and interior (common areas) of buildings. Securitas will not be entering company spaces during their periodic security checks.

Contact patrolling officer for personal escort or other issues: 540-492-2451

Work schedule: 8:00 p.m. – 6:00 a.m. | 7 days a week

The Securitas vehicle is white and branded with company logo for identification purposes. As always, in case of an emergency, please call 911. Should you have questions about this service, email Eddie Williams at eddie.williams@vtcrc.com.

PROMPT RESPONSE

These procedures relate to VTCRC facility maintenance issues that arise outside of business hours and require prompt action. These are issues that occur after 5:00 p.m., before 8:00 a.m., on weekends or holidays and cannot wait until the next business day to be addressed. These issues may include such things as property damage and security concerns. The VTCRC Prompt Response procedures are as follows:

For problems that occur after 5:00 p.m., before 8:00 a.m. or on weekends or holidays and cannot wait until the next working day, call the after-hours VTCRC Prompt Response service provider:

  • GJ Hopkins: 540-982-1873
  1. The Answer Network is always live. Please provide details of the situation to the operator.
  2. If for some reason no one answers the phone, please leave a message on the answering system.
  3. After a report is made, a technician will:
    – Respond to the situation within 15 minutes.
    – Call to evaluate the situation before physically going to the site.
  4. Failure to follow these guidelines could result in service delays.

For non-emergency requests, please use our online maintenance request system.

All other inquiries may be directed to the VTCRC Administrative Office at 540-961-3600 or to the Facilities Team:

  • Eddie Williams: 540-750-1338
  • Chris Ribbe: 540-808-5996
  • Stephen Reeves: 571-330-4359
  • Daniel Hawsey: 540-944-8108

If you need emergency services, please contact the appropriate personnel:

  • Fire, Police, and Rescue – emergency: 911
  • Town of Blacksburg police: 24 hour non-emergency: 540-961-1150
  • Blue Ridge Poison Center: 800-222-1222
  • LewisGale Hospital Montgomery: 540-951-1111
  • VA State Police: 540-375-9518 or 540-375-9538
  • National Response Center for pollution, toxic chemical and oil spills: 800-424-8802
  • Virginia Tech Security: 540-231-6411

INTERNET & DATA SERVICE

The Virginia Tech Corporate Research Center (VTCRC) offers a unique benefit to its tenants: cost effective access to very high-speed Internet access. The VTCRC’s mission is to “grow businesses that matter.” Today, the 225+ businesses at the research park need a greater range of technology systems, and faster Internet access.

The VTCRC network delivers 1 gigabit internet circuits to each office suite. This level of connectivity is one hundred times faster than most organizations are using today. Additionally, tenants gain the benefit of scale. Enterprise-class IT services are available at competitive rates, with streamlined ordering and local support.  Order your internet service by completing the request service form.

Pricing

A Main Suite Port provides tenants with access to high-speed internet via VTCRC’s 1 gigabit Internet backbone. This connection allows tenants to ‘burst’ – or send large amounts of data to and from the Internet very quickly. The VTCRC monitors traffic patterns and uses this information to calculate monthly charges for data service.

OUR PRICING PHILOSOPHY IS SIMPLE: YOU ONLY PAY FOR WHAT YOU USE.

Our billing algorithm considers all traffic across the Main Suite Port during the billing period (15th to the 14th of each month) and uses 95th percentile methodology to determine each tenant’s billable usage amount for the period (in mbps). Once we have the usage number, we assign the tenant a tier for that month and the data service invoice amount is calculated based on the rate for that tier (listed below).

  • Tier 1: less than 1 Mbps used * = $50
  • Tier 2: 1 Mbps to 2 Mbps used * = $100
  • Tier 3: Tenants using at or above 2 Mbps * = $45 per Mbps
  • Tier 4: Tenants averaging 10 Mbps * or greater = Customized pricing

*= Sustained data transfer – burstable 1 gigabit

Because our billing is based on actual usage, invoice amounts can change from month to month. We use this model in order to provide the best service to our tenants in the most cost effective manner; instead of limiting access through throttling or speed caps, our high bandwidth is always available to tenants – you only pay for what you use. Please note that performance can be impacted by the equipment used for networking inside the tenant suite (such as switches, routers, wireless access points, etc.).

Your monthly 95th percentile number will be listed on your data service invoice. This is calculated at the time of billing and is not readily available online.

In addition to monthly Internet charges, a set up and activation fee will apply:

  • New port installation/activation: First request upon initial lease execution > $100 per port
  • Existing port activation > $100 per port
  • New port installation/activation: New port request where one does not currently exist > Not to exceed $300 per port

What is the difference between port activation versus port installation?  

  • An ACTIVATION references initializing service to a Main Suite Port that is already properly connected (no wiring needed).
  • An INSTALLATION requires a new cabling run – meaning new wiring needs to be installed in the walls/ceiling to connect the Main Suite Port (inside a tenant’s suite) to the VTCRC communications closet. Once an installation is complete, the port must then be activated, which is why the installation is more expensive.

Order your internet service by completing the request service form.

To learn more about our network and services, we have compiled the following resources.

If you have questions not covered, please email techsupport@vtcrc.com and we will be happy to assist you.

GLOSSARY OF TERMINOLOGY

  1. Burstable billing is a method of measuring bandwidth based on peak use. It also allows usage to exceed a specified threshold for brief periods of time without the financial penalty of purchasing a higher committed information rate or commitment from an Internet service provider (ISP).
  2. Gigabit Ethernet: Gigabit Ethernet is a data transmission technology based on the Ethernet frame format and protocol used in local area networks (LANs), provides a data rate of 1 billion bits per second (one gigabit). Gigabit Ethernet is defined in the IEEE 802.3 standard and is currently being used as the backbone in many enterprise networks.
  3. Mbps: “Megabits Per Second” One megabit is equal to one million bits or 1,000 kilobits. While “megabit” sounds similar to “megabyte,” a megabit is roughly one eighth the size of a megabyte (since there are eight bits in a byte). Mbps is used to measure data transfer speeds of high bandwidth network connections.
  4. Multiprotocol Label Switching (MPLS): A mechanism in high-performance telecommunications networks that directs data from one network node to the next based on short path labels rather than long network addresses, avoiding complex lookups in a routing table.
  5. VPN or Virtual Private Network is a method used to add security and privacy to private and public networks, like Wi-Fi Hotspots and the Internet. VPNs are most often used by corporations to protect sensitive data.
  6. Main Suite Port: A “Port” refers to the connection from the VTCRC network to the tenant office suite.

FREQUENTLY ASKED QUESTIONS

How is the VTCRC Data Service Network beneficial to me and my company/business?

The VTCRC Data Service Network delivers some of the fastest Internet speeds available today with 1 gigabit links to your office suite. This minimizes your file transfer times and allows you to stream high-bandwidth files. Our network provides tenants with access to large amounts of bandwidth at affordable rates.

What steps do I take to order Internet services via the VTCRC?

Please click to complete the request service form. Upon receipt of your request, a VTCRC representative will coordinate with you to review your needs and schedule installation and service.

Once I have made the request how long does the process take?

Depending on the type of request and your specific needs, requests are usually completed within five business days of initial request for service.

Are phone services included in the VTCRC data service plan?

No. Tenants may obtain phone service through any provider of their choosing; however, the VTCRC must be involved in any connections made between the communications closet and tenant suite. Once you have requested phone service, please email techsupport@vtcrc.com to let the VTCRC know so that we may facilitate the connection within your building.

If you should experience any issues after your phone is installed, please do the following steps:

  1. Contact the VTCRC at techsupport@vtcrc.com so that we may check the connection within the building. If there are any issues on our end, there is no charge to the tenant for resolution of problem.
  2. If that connection is fine, then the tenant will need to contact their phone provider. Any phone charges assessed by the phone provider are the responsibility of the tenant.

What happens if I move suites at the VTCRC?

The process will work very similarly as when you first moved in. You will complete a new data services request for service form and submit it. A VTCRC representative will work with you to confirm pricing to adjust for turning on a port for your new suite.

What if my data needs change?

One of the benefits of being at the VTCRC is that billing is based on your usage, so no action is needed for you to use more or less data. If you notice an unexpected change in your billing amount, contact the VTCRC at techsupport@vtcrc.com and we will work with you to adjust to your changing needs.

Can I tell what my average usage is and if so, how?

Your metered usage for the month is listed on your data service invoice. In addition to this information, VTCRC can provide static usage reports upon request. Please email techsupport@vtcrc.com or submit a “Request Service” form.

What if I need or use specialty connections (MPLS, VPN, secure government connections)?

If you need additional services such as MPLS, VPN or secure connections, please email techsupport@vtcrc.com for assistance.

I’m having trouble getting on the Internet. What should I do?

Start with a call to your internal IT support contact. They will want to check your computer and conditions within your office suite that could be the source of the problem. Once they have reviewed the problem and believe it to be an issue with the VTCRC network, they will need to contact the VTCRC at techsupport@vtcrc.com to log a support request.

Will I be charged for troubleshooting support?

If a reported problem stems from the VTCRC network itself, then we cover the cost of that support. The VTCRC network is proactively monitored, so if there is an issue, we likely already know about it and have a resource working on it.

If the problem stems from something inside your office suite, meaning from the office equipment to the Main Suite Portal (the point your office suite connects to the VTCRC network), then support charges to troubleshoot the problem will be billed separately.

If you are interested in relocating or adding a satellite office at the Virginia Tech Corporate Research Center, please click here to request access to available suites.

RESERVE A SPACE

One of the benefits of being a VTCRC Tenant is having access to top-of-the-line spaces to conduct business. Reserve a space below.

CARILION WELLNESS

VTCRC Employees receive exclusive discounts on memberships at Carilion Wellness CRC – Located at 1715 Pratt Drive.

Per month membership:
20% discount ($28 for individual/$40 for household)

Per year membership:
30% discount ($294 for individual/$420 for household)

Hours of operation:

  • M-F 6:00 a.m. – 8:00 p.m.
  • Weekends 9:00 a.m. – 3:00 p.m.

Questions about memberships or the facility? Contact Jon Bennett jnbennett@carilionclinic.org 540-685-3802

TENANT RESOURCES

CHILD CARE

Childcare is an essential element to the workforce at the park and enables families to work and to be more productive. The VTCRC is pleased to offer priority enrollment for childcare services through partnership with Rainbow Riders Childcare Center to tenants and employees of the VTCRC. Rainbow Riders Childcare Center is accredited by the National Association for Education of Young Children (NAEYC). NAEYC Accreditation is a rigorous and transformative quality-improvement system that uses a set of 10 research-based standards to collaborate with early education programs to recognize and drive quality-improvement in high-quality early learning environments.

Located at 1800 Ramble Road, The Rainbow Riders Childcare Center at the VTCRC is 0.5 miles from the VTCRC campus. This 3-floor almost 20,000 square feet facility, serves 240 children ages 6 weeks to 12 years old. It is open Monday – Friday 7:15 a.m. – 5:45 p.m.

For complete details on their childcare services or to submit information for the waiting list, please visit Rainbow Riders‘ website.

For more information contact:
Rainbow Riders Childcare Center
540-552-3636, rainbowkws@gmail.com

DIRECTION PAYMENT AUTHORIZATION

DOWNLOAD PAYMENT AUTHORIZATION FORM

The VTCRC offers direct-debit options for payment of rent, data, and other provided services. Fill out the form and return to the Administrative Office by fax, mail or stop by:

1715 Pratt Drive, Suite 1000
Blacksburg, VA 24060
Fax: 540-961-2304 
Monday – Friday 8:00 a.m. – 5:00 p.m.

HOKIEPASSPORT

All employees of non-university tenants of the Virginia Tech Corporate Research Center (VTCRC) will be eligible to obtain university identification cards signifying an affiliation with Virginia Polytechnic Institute and State University. VTCRC tenant employees become ineligible to obtain a VTCRC Hokie Passport identification card/debit card if they are taking classes on campus.

HOW TO OBTAIN HOKIEPASSPORT

Employees should:

After approval by VTCRC administration, the applicant will be given a copy of the application to take to the Hokie Passport office, located in the VT Student Services Building.

VTCRC PASSPORT

All identification cards issued to VTCRC tenant employees will bear a stamp under the laminated coating that says “CRC.” This designation will make it possible for vendors and departments to differentiate between VTCRC tenant-employees and university employees if certain services cannot be provided to non-university employees. For instance, there are certain restrictions on the sale of computer equipment and software to non-university tenants of the VTCRC by the University Bookstore.

WHY THEY’RE GREAT

Hokie Passports enhance the research opportunities of VT faculty and the employment of its students and graduates by strengthening the ties between existing tenants of the VTCRC and the university. By providing the employees of the center’s tenants with access to university services, they increase the likelihood that the VTCRC will be able to attract and retain research-related corporations in the future.

POSTED MAIL

U.S. Mail

Apartment-type mailboxes are provided for each building within the research park. These are in areas accessible for entry by the post office to make Saturday deliveries (typically located in front or back of building). The VTCRC provides keys to each box. Tenants are responsible for replacing the lock and keys, should keys be lost. Mail will be delivered and picked up Monday – Saturday. Outgoing mail should be in the Outgoing Mail slot early morning each day to ensure pickup.

Park Mailbox

Each building in the park has an internal mailroom with an assigned mailbox for each company to receive mail from the VTCRC Administrative Office. Tenants will find a VTCRC Administrative Office mailbox in each building where tenants may place mail to be delivered to us. This mailbox is checked twice a week (Mondays and Thursdays)

Overnight Mail

Drop boxes for UPS and USPS are located beside the parking lot of 1872 Pratt Drive (Garvin Building). FedEx drop boxes are also located behind 2000 Kraft Drive. Private carriers pick-up from these receptacles between 5:00 – 6:00 p.m. weekdays only.

Virginia Tech Campus Mail

If you should need to send campus mail to Virginia Tech, please stop by the VTCRC Administrative Office Monday – Friday between 8:00 a.m. – 5:00 p.m. at 1715 Pratt Drive, Suite 1000.

LEWISGALE MEDICAL CLINIC

LewisGale Physicians is pleased to offer expert primary care services close to where you work and live, with a location located at the research park. They offer a variety of services and comprehensive care including:

  • DOT and annual physicals, sick visits, chronic disease management, women’s health, preventative care, diabetes management and nutritional counseling, blood pressure checks, lab draws, contraceptive management and immunizations (Flu shots available seasonally).

Virginia Tech Corporate Research Center Clinic
2020 Kraft Drive, Suite 2200 @ the VTCRC

Physician: Dr. Brittany Jones

** To make an appointment:
Call 540-443-3980 Monday – Friday 8:00 a.m. – 4:30 p.m. to schedule or book here

Scheduled appointments: 8:00 a.m. – 5:30 p.m. Monday – Thursday and 8:00 a.m. – 12:00 p.m. Friday

SERVICE TENANTS

Wireless/Rural Broadband

Financial

Legal

Recruiter

Wellness

Marketing & Sales

Economic Development